Magnet Security & Automation Sdn. Bhd.
Kuala Lumpur, Kuala Lumpur, Malaysia
Job Type: Full-Time
Responsibilities:
- Sales performance- 10%
- Monitor software product sales performance and address any drop or increase
- Communication - 15%
- Collect market insight, latest trend and product feedback from internal, dealer and end user feedback to Product Manager
- Translate software new functions to the story that can help sales team to sell effectively
- Translate software new functions to the story that can help Marcom to promote effectively
- Work with Product Manager to translate FRS to technical implementation for the programmer
- Communicate all new software new functions, updates, bug fixes, and selling angles to internal and external
- Design demo and training program for mini-seminars and events
- Innovation - 10%
- Compare competitor software and propose innovation to differentiate and win
- Get insight from the end user, dealer and sales team to solve real practical pain point
- Strong business acumen and sales mindset to work with Product Manager in deriving strategy on how to sell our software
- Execute and manage innovation project progress upon approval
- Software testing - 25%
- Work closely with the programmer to perform functional and user experience tests to validate against FRS
- Delegate and manage further detailed technical testing to technical dept.
- Manage version control
- Support - 10%
- Handholding sales and pre-sales to do demo presentations on software products.
- Monitor all technical issue escalation from the tech team.
- Simple customization 15%
- Liaise with stakeholders and Project Manager to understand requirements, generate FRS for simple customization and execute UAT
- End-user training/documentation on customized functions
- Documentation - 15%
- User manual, quick guide, video tutorial for software products
- Official memo on bug fixes, patches, service pack and official release
- Work with Marcom to update the sales kit (brochure/booklet) related to software.
Requirements:
- Minimum 3-5 years of experience in software sales or product management, with a focus on software solutions.
- Experience with managing product testing, innovation, and customization processes.
- Familiarity with sales tools, CRM software, and project management tools.
- Native or fluent in Mandarin (written and spoken) is essential for communication with Mandarin-speaking clients and partners.
- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
- Experience working with cross-functional teams (sales, product, development, marketing).
- Strong organizational and project management skills, with attention to detail and ability to prioritize.
- Collaborative team player with the ability to work cross-functionally and manage multiple stakeholders.