Managing incoming urgent requests from Airlines to deliver a component and ensuring material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations/orders.
Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
Managing efficiently communication with customers (internal & external)
Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
Evaluate the root causes for any order having exceeded the service level lead time
Manage the daily communication with customers by answering customer queries in a professional and timely manner
Manage the internal meetings (backlog review, operation drumbeat)
Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process document actions taken, ensuring accuracy and paying attention to details
Effectively manage various IT tools
Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
Manage FHS IT systems with accurate data and recording all milestones in the systems correctly
Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible
Requirements:
Minimum Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor's Degree with min of 2 years relevant working experience
WORKFORCE